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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Merlino, James

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognize..

Rp553,850 Rp583,000

Cleveland, Second Edition: A Concise History, 1796 1996

Cleveland, Second Edition: A Concise History, 1796 1996

Miller, Carol P.

This highly successful short history of Cleveland has now been revised and brought up to date throug..

Rp444,600 Rp468,000

The Cat Who Came for Christmas

The Cat Who Came for Christmas

Amory, Cleveland

'Twas the night before Christmas when a bedraggled white feline enters the heart--and home--of Cleve..

Rp276,450 Rp291,000

Grover Cleveland: The American Presidents Series

Grover Cleveland: The American Presidents Series

Graff, Henry F.

A fresh look at the only president to serve nonconsecutive terms. Though often overlooked, Grover Cl..

Rp504,450 Rp531,000

Disunity in Christ: Uncovering the Hidden Forces That Keep Us Apart

Disunity in Christ: Uncovering the Hidden Forces That Keep Us Apart

Cleveland, Christena

Winner of a 2013 Leadership Journal Book Award ("Our Very Short List" in "The Leader's Outer Life" c..

Rp266,950 Rp281,000

Kardiac Kids: The Story of the 1980 Cleveland Browns

Kardiac Kids: The Story of the 1980 Cleveland Browns

Pine, Fred

In this text, Jonathan Knight paints a portrait of the Cleveland Browns' storybook 1980 NFL season, ..

Rp370,500 Rp390,000

The Rise and Fall of the Cleveland Mafia: Corn Sugar and Blood

The Rise and Fall of the Cleveland Mafia: Corn Sugar and Blood

Porrello, Rick

First published in September 2004, one of Barricade s best-selling true crime titles is coming back ..

Rp251,750 Rp265,000

Browns Town 1964: Cleveland Browns and the 1964 Championship

Browns Town 1964: Cleveland Browns and the 1964 Championship

Lovell, Barton

- First time in paperback - In this nostalgic look at Cleveland's last championship team, sportswrit..

Rp266,000 Rp280,000

Cleveland Christmas Memories: Looking Back at Holidays Past

Cleveland Christmas Memories: Looking Back at Holidays Past

Bellamy, Gail Ghetia

What made Christmas extra-special to a Cleveland kid? Come relive some of your fondest moments . . ...

Rp266,000 Rp280,000

Cleveland TV Tales: Stories from the Golden Age of Local Television

Cleveland TV Tales: Stories from the Golden Age of Local Television

Olszewski, Mike

Remember when TV was just three channels and the biggest celebrities in Cleveland were an outrageous..

Rp236,550 Rp249,000

Horrorstor (TPB)

Horrorstor (TPB)

Stall, Sam

Something strange is happening at the Orsk furniture superstore in Cleveland, Ohio. Every morning, e..

Rp221,350 Rp233,000

Finding Fish: A Memoir

Finding Fish: A Memoir

Fisher, Antwone Q.

Born in prison to a single mother and raised as a ward of Cleveland's foster care system, the author..

Rp222,300 Rp234,000

Black Boy White School

Black Boy White School

Walker, Brian F.

He couldn't listen to music or talk on the phone without her jumping all over him about what they li..

Rp266,950 Rp281,000

War Room: The Legacy of Bill Belichick and the Art of Building the Perfect Team

War Room: The Legacy of Bill Belichick and the Art of Building the Perfect Team

Holley, Michael

In War Room, New York Times bestselling author Michael Holley gives readers an unprecedented look be..

Rp251,750 Rp265,000

White Hurricane

White Hurricane

Brown, David G.

In early November 1913, not quite 19 months after the loss of the Titanic in midatlantic, an autumn ..

Rp337,250 Rp355,000

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